Silent Beacon black logo
Application Screen Welcome to the Silent Beacon Safety App Send alerts and call anyone instantly! Register / Log In

 Silent Beacon
Consumer Application Setup Guide

Version 10.7.2

Latest Changes

Beacon Setup now launched during initial App setup.

Last Updated

3/12/24

Table of Contents

Introduction

Discover the full capabilities of the Silent Beacon app by following this comprehensive guide. Learn about all the app screens, functions, and troubleshooting steps to make the most of your experience.

 

Important

By accessing or using Silent Beacon, LLC’s (“SBL”) mobile applications (“the Apps”), or other additional services and features to which you may subscribe for additional fees (the “Services”) owned or operated by SBL (also referred to as “We”, “Us”, or “the Company”) or Device,  you are accepting and agreeing to be bound by the terms and conditions set forth within our Terms of Service, which may be modified by us in our sole discretion from time to time (the “Terms”)and you shall be bound by any modified Terms. Because our Apps,  Services and Devices continue to evolve, we may change or discontinue all or any part of the Apps, Services and Devices, at any time and without notice, in our sole discretion. 

Definitions

The Silent Beacon device is referred to as the Beacon

The Silent Beacon’s application is referred to as the App

The main Silent Beacon user is referred to as You or Your.

A person you choose to receive alerts inside the app is called a Contact

A second user of a separate App and Beacon is referred to as a Secondary User

Your mobile phone, Tablet, or other Bluetooth device the beacon is connected to is referred to as a Smartphone

The lighting system on the Device is referred to as a LED

App Download

 

Silent Beacon App Store logo

The Silent Beacon Application is exclusively downloadable for iPhones and iPads through Apple’s iOS App Store as well as for Bluetooth-enabled Android phones and tablets at the Google Play Store.

Search & Download “Safety App for Silent Beacon

Compatibility for Apple Devices

Any Bluetooth 5.0 enabled iPhone or iPad with cellular service and the latest operation system installed is compatible.

Compatibility for Android Devices
To check if the your device is compatible, simply search for the App on Google Play store. If the App appears, it will work on your device.

App Updates

Make sure your app is updated to the latest version and that the Firmware on your Beacon has been updated to the latest version.

Splash Screen

The splash screen is the first screen you see when opening the Application. The screen includes:
 
• Silent Beacon logo
• App version number
App screen that appears when Silent Beacon application is launched. The screen shows a white background and the Silent Beacon logo in black.

V

App Version

10.

App Store Version

7.

Branch

2

Enhancement 

Application Screen Welcome to the Silent Beacon Safety App Send alerts and call anyone instantly! Register / Log In
Welcome to the Silent Beacon Safety App
Send alerts and call anyone instantly!
Register / Log In

Welcome Screen

The Welcome Screen gives you two clickable options:
 
  • Register” which allows you to register a new account
  • Log In” to your existing account

Notifications

A prompt will appear asking you to turn on “Push Notifications”. This enables the App to send notifications when the the following events occur.

• The Silent Beacon App is closed
 
• The Beacon has disconnected from the phone
 
• An Emergency Contact has triggered an Alert on their own Beacon
 
• Footsteps has either started/stopped
 
• Check-in has been pressed
 
• The smaller button on the Beacon has been tapped (lets you know if its connected or not without having to go into the App).
 
 
App screen pop up notification requesting consent for Silent Beacon Application notifications. Notifications may include alerts, sounds, and icon badges. these can be configured in Settings. There is an option to select don't allow and allow.
“Silent Beacon” Would Like to Send You Notifications.
Notifications may include alerts, sounds, and icon badges. These can be configured in Settings. Don’t Allow | Allow
Application Screen Step 1 of 4 Please enter your phone number.
Step 1 of 4
Please enter your phone number. Continue By registering, you accept our Terms of Service and Privacy Policy. For users under 13, please submit a Consent Form.

Registration

You are required to enter the phone number of the smartphone that will connect to the App. At the bottom of the screen there are three (3) legal documents.
 

By registering, you accept our Terms of Service and Privacy Policy. For users under 13, please submit a Consent Form.

Registration Step 2

A verification screen requires you to enter a 6-digit code which is sent to the number they entered in the Step 1 screen.

If you do not receive the code, they can choose additional options on how to troubleshoot and receive the verification code. The two options include:
 
• Resend Code
Our server attempts to send the passcode again to the your phone.
 
• Verify by Phone Call
You will receive a call back of AI verbally sharing the 6-digit code.
 
Once you enter the code press Continue.
Application Screen Step 2 of 4. User is prompted enter the 6-digit code sent to their phone and then press continue.
Step 2 of 4
Please enter the 6-digit code sent to your phone. Resend Code | Verify by Phone Call
Continue
App screen prompting user to enter first name, last name, and email address and then press continue
Step 3 of 4
Please enter your name and email address. First Name, Last Name, Email Address,
Continue

Registration Step 3

You are required to add  your contact information so the system can correctly identify them when the App sends alerts to their Emergency Contacts.

The Email address is used in case you are locked out of your account or need assistance with troubleshooting.

App screen displaying log in step 3 of 3. User is prompted to create a 4-digit passcode used for disarming the emergency alert, logging out, and deleting their account.
Step 4 of 4
Finally, please create a 4-digit passcode. You will need this passcode to disarm emergency alerts, log out, and delete your account. Continue

Registration Step 4

The final registration step requires you to enter a private 4-digit passcode. This code is used when you attempt to turn off an emergency alert mode or remove/delete the Application from your phone.

The you is prompted to re-enter the passcode to ensure the correct 4-digit passcode has been entered by you.

 
App screen displaying log in step 3 of 3. User is prompted to renter the 4-digit passcode they created to use for disarming the emergency alert, logging out, and deleting their account.
Please re-enter your 4-digit passcode. Finish

Error With Account

If you entered a phone number that is not registered, you will be notified with a popup message.

 

If you have not registered or had a previous account under this phone number please contact support.

App screen displaying log in step 1 of 3. A pop up notification states "Whoops! This phone number is not registered, please select Register instead.". There is an option to select OK.
Whoops!
This phone number is not registered. Please select “Register” instead.
OK
App screen displaying log in step 1 of 3. User is prompted to add their phone number and then hit continue.
Step 1 of 3
Please enter your phone number.
Continue

Log In

You ae required to enter the phone number of the smartphone that has been used to be setup with the App.

Log In Step 2

A verification screen requires you to enter a 6-digit code which is sent to the number they entered in the Step 1 screen.
 
If you do not receive the code, you can choose additional options on how to troubleshoot and receive the verification code. The two options include:
 
• Resend Code
Our server attempts to send the passcode again to the your phone.
 
• Verify by Phone Call
You will receive a call back of AI verbally sharing the 6-digit code.
App screen displaying log in step 2 of 3. User is prompted to enter the 6-digit code sent to their phone and then hit continue.
Step 2 of 3
Please enter the 6-digit code sent to your phone. Resend Code | Verify by Phone Call
Continue
App screen displaying log in step 3 of 3. User is prompted to create a 4-digit passcode used for disarming the emergency alert, logging out, and deleting their account.
Step 3 of 3 Finally, please create a 4-digit passcode. You will need this passcode to disarm emergency alerts, log out, and delete your account. Continue

Log In Step 3

The final registration step requires you to enter a private 4-digit passcode. This code is used when you attempt to turn off an emergency alert mode or remove/delete the Application from your phone.

You are prompted to re-enter the passcode to ensure the correct 4-digit passcode has been entered by you.

 
App screen displaying log in step 3 of 3. User is prompted to reenter the 4-digit passcode.
Please re-enter your 4-digit passcode. Finish
Pop up notification asking for Silent Beacon application to use GPS location while application is launched. Options to allow once, allow while using app, and don't allow are presented.
Allow “Silent Beacon” to use your location?
You must choose “Allow While Using App” for this app to function properly.
Allow Once / Allow While Using App / Don’t Allow

Location Services

The screen on the left allows you to acknowledge the importance of enabling Location Services and displays the recommended option that will allow the App to properly function.

The screen on the right prompts you to select which location sharing setting.

IMPORTANT !

The App and Beacon will not function properly unless you select “While Using App” or similar functionality.

Add a Contact

Once the registration is complete, you may choose to add their first emergency contact. You may skip this step by pressing “Maybe Later” and directly proceed to the Beacon setup page.

An Emergency Contact is the person or people you choose to receive an Alert when you have gone into an Alert Mode. This person will be able to receive the following information once it is toggled on:
 
• A Phone Call
 
• Text Message with your GPS location
 
• A Push Notification
 
• Custom E-mail with your GPS location
 
• Beacon-to-Beacon Alerts
 
Note:
911 is automatically added as a Contact. This first contact should be a personal contact or an additional emergency services phone number.
App screen prompting user to add their first emergency contact. There are options to select add contact or maybe later.
Success
Now let's add your first emergency contact.
Add Contact | Maybe Later
App screen prompting user to choose to either import contacts from contacts app or manually upload contacts.
Step 3 of 3 Finally, please create a 4-digit passcode. You will need this passcode to disarm emergency alerts, log out, and delete your account. Continue

Contact Setup

You may import a contact directly from your Phones Address book or you may manually add a phone number.
 
 
The contact information needed is:
 
• First Name
• Last Name
• Phone Number
• Email Address
 
App screen asking for permission for Silent Beacon app to access user's contacts. Option to select allow or deny.
Please re-enter your 4-digit passcode. Finish
App screen to add contact. Fields first name, last name, phone number, and email address (optional) can be filled out. There is a save button below.
Add Contact
First Name Last Name +1 United States Phone Number Email Address (Optional) Save

Contact Setup Continued

The following contact information is required:
 

First Name/Last Name
The Contact’s name helps you distinguish which contacts receive certain alert notifications. Those Contacts can also be identified when they send alerts to the you.

Phone Number
The Contact’s phone number is needed so you can send alert text messages, push notifications, and/or call the contact when in an emergency.

Email Address (Optional)
The Contact’s email address is needed if you decide to send email alert notifications to the Contact.

Contact Settings

The “Contact Settings” section allows you to customize the alert modes and notifications for each Contact.
 

Contact Status
“Offline” – This Contact does not have their Silent Beacon App open. “Online” – This Contact has their Silent Beacon App open.
“In Emergency” – This Contact is currently in Emergency Alert Mode.

You may edit the Name and Email Address as well as the avatar, but the phone number cannot be changed at any time; this is used as the Contact’s unique identifier.

Emergency Calling
Enables this Contact to receive a phone call when you activate the Emergency Alert Mode.


IMPORTANT!
Emergency Calling is limited to one Contact only!

App Screen displaying emergency contact. Emergency contact's name, number and email is displayed with the option to edit. There is a toggle switch for emergency calling feature below.
Offline / Online / In Emergency
Emergency Calling Enables this Contact to receive a phone call when you activate the Emergency Alert Mode.
*Emergency Calling is limited to one Contact only!
App screen with alert modes featured. Alert modes include Emergency Alerts, Check-in, Footsteps, Beacon to Beacon, and Low battery. Each alert has a toggle switch on the right.
Alert modes for Emergency Contacts

Contact Settings Alert Modes

You can select any or all the following alert modes for each of their Contacts. For example, if Emergency Alert is toggled on for each of the Contacts, then all Contacts will receive a notification of your GPS location when in an Emergency at once.

Emergency Alerts: Enables this Contact to receive Emergency Alerts when your alert the Emergency Alert Mode.

Check-in: Enables this Contact to receive non-emergency notifications with your GPS location.

Track Footsteps: Enables this Contact to receive notifications to track your live GPS location.

Beacon to Beacon: Enables this Contact to receive alerts from your Beacon if you are in Emergency Alert Mode. *This requires the Contact to have a Silent Beacon device.

Low Battery: Enables this Contact to receive an alert if your battery is below 10%.

Contact Settings Notifications

You can pre-select which notification channels they want the Contact to receive in every alert mode. The options include text message, email, and push notification.

Text Message: Enables this Contact to receive a text when you activate an alert mode.

Email: Enables this Contact to receive an email when you activate an alert mode.

Push Notification: Enables this Contact to receive a push notification when you activate an alert mode. *This contact must also have the Silent Beacon App installed.

View Alert History: Shows past alerts and GPS locations of this Contact from the App.

Delete Contact: Will remove this Contact and their information from your account.


IMPORTANT!
Emergency Calling is limited to one Contact only!

Contact Details screen of the Silent Beacon Application going over various toggles a user can turn on or off.
More settings for your Emergency Contacts
App screen with alert modes featured. Alert modes include Emergency Alerts, Check-in, Footsteps, Beacon to Beacon, and Low battery. Each alert has a toggle switch on the right.
Alert modes for Emergency Contacts

Contact Settings Alert Modes

You can select any or all the following alert modes for each of their Contacts. For example, if Emergency Alert is toggled on for each of the Contacts, then all Contacts will receive a notification of your GPS location when in an Emergency at once.

Emergency Alerts: Enables this Contact to receive Emergency Alerts when you alert the Emergency Alert Mode.

Check-in: Enables this Contact to receive non-emergency notifications with your GPS location.

Track Footsteps: Enables this Contact to receive notifications to track your live GPS location.

Beacon to Beacon: Enables this Contact to receive alerts from your Beacon if you are in Emergency Alert Mode. *This requires the Contact to have a Silent Beacon device.

Low Battery: Enables this Contact to receive an alert if your battery is below 10%.

Connect your Beacon

Now that a Contact has been created, you are prompted to connect your Silent Beacon device.

This connection can be skipped and found on the Beacon screen; however, we recommend connecting your Beacon at this point in the set-up process.

App screen image stating "Now let's connect your Silent Beacon to the Application." with option to select connect now or maybe later.
Now let’s connect your Silent Beacon to the Application. Connect Now / Maybe Later Purchase Beacon Here
”Silent Beacon” Would Like to Use Bluetooth.
The Silent Beacon App would like to use Bluetooth to connect to the Silent Beacon Device. Don’t Allow | OK

Bluetooth®

A prompt will appear asking  if you would like to use Bluetooth.

Pressing “OK” will allow you to connect the Device to the App through Bluetooth LE connection.

 

IMPORTANT!
If “Don’t Allow” is pressed, the Beacon will not connect, and the App will not function properly.

In the Main Menu an (!) icon will appear at at the top right of the menu, prompting you to turn on Bluetooth.

Beacon Setup Guide

The step-by-step setup guide will allow you to quickly connect your Beacon to the Application.

 

• Select Beacon model
• Charge Beacon
• Turn on Beacon
• Connect Beacon

 

IMPORTANT!
Bluetooth must be turned on your smartphone that is connecting to the App!

A 3d image of the Silent Beacon 1.0 and 2.0 which you can select which one you are using.
Beacon Setup Guide
Choose the Beacon model you wish to connect. Next
App screen step 1 of 3 when pairing the beacon. Directions are given to make sure your beacon is fully charged or remained plugged in during pairing.
Step 1 of 3
Make sure your Beacon is fully charged or remains plugged-in during pairing.
Previous / Next

Beacon Setup Step 1

Ensure the Beacon is fully charged before connecting it to the App.

 

The accompanying USB-C cord packaged with the Beacon can be plugged into any USB-C port that can be found in a computer, wall outlet, or car.

Beacon Setup Step 2

To turn on the Silent Beacon, press the smaller button (smooth surface, not raised) for about 2 seconds. You will hear it power up and the LED light will activate cycling red-green-blue.

 

To see if the Beacon is turned on, press the same button and the LED should blink red or blue (red for not connected to the app, blue for connected).

Note:
To turn off the Beacon, hold both buttons for 5 seconds and it will start glowing Purple.

IMPORTANT!
Do not hold both buttons longer than 10 seconds as it activate Reset mode.

App screen step 2 of 3 when pairing the beacon. Directions are given to hold the smaller smooth button on the right side for 2 seconds to turn the beacon on. Tip to check if beacon is on: Tap the same small button & if it blinks blue or red it is on.
Step 2 of 3
To turn your Beacon on, hold the smaller, smooth button on the right side for 2 seconds. Not sure your Beacon is turned on? Tap the same button. If the Beacon blinks blue or red, it is on.
Previous / Next
App screen step 3 of 3 when pairing the beacon. Directions are given to pair the beacon along with options to press previous and Connect. An image of the beacon device next to a smart phone is displayed.
Step 3 of 3
Place your Beacon next to this App and tap the “Connect” button below to begin the pairing process. Your Beacon might require a firmware update to access the latest updates.

Beacon Setup Step 3

To pair the Beacon with the App, place the Silent Beacon next to the phone and tap “Connect”.

 

Please allow up to 30 seconds for the connection to work.

Beacon Pairing

The App will now find the closest Silent Beacon and attempt to pair to it.

 

To see if the Beacon is turned on, press the same button and the LED should blink red or blue (red for not connected to the app, blue for connected).

IMPORTANT!
After initial Bluetooth connection, Bluetooth Calling will need to be connected.

App screen when searching for beacon for Bluetooth pairing. The user must wait up to 30 seconds for beacon device to be paired.
Searching for Beacon Bluetooth: Searching… Please wait up to 30 seconds for the Beacon to be Paired.
App screen displaying Beacon Pairing step 1 out of 2. The beacon is Bluetooth paired & Beaconing Calling is in the process of being paired. This screen cannot be left until Beacon Calling is connected.
Beacon Pairing ½ Limited Functionality Bluetooth: Paired Beacon Calling: Pairing… IMPORTANT! Please do not leave this screen until Beacon Calling is paired.

Beacon Pairing 1/2

Once the Beacon is paired to Bluetooth, “Beacon Calling” attempts to connect.

 

Beacon Calling enables the Beacon to call when in Emergency Mode. Once emergency mode is activated on the Beacon, the paired phone will automatically dial the preset number.

Note:
The Beacon has two-way communication via the water-resistant speaker and microphone. Once Beacon Calling is connected, you can place calls directly through the Beacon with only one press of a button.

Beacon Pairing 2/2

Once the Beacon is paired to Bluetooth, a popup screen appears stating “Silent Beacon 2 would like to pair with your phone.”

Click “Pair” to fully connect the Silent Beacon to the Application.

In app pop up notification stating "Bluetooth Pairing Request. Silent Beacon2 would like to pair with your iPhone.". There is an option to select cancel or pair.
Bluetooth Pairing Request
“Silent Beacon 2” would like to pair with your iPhone.
Cancel / Pair
App screen displaying home tab. The home tab includes an image of of the beacon titled "Beacon Paired". There is also How-to Information displayed: Beacon Device Manual, Application User Guide, How-to Videos.
Beacon Paired
Bluetooth: Paired
Beacon Calling: Paired
Battery Life, How-to Information, Beacon Device Manual, View Manual, Application User Guide, View Guide

Beacon Paired

Now that the Beacon is paired, “Bluetooth” and “Beacon Calling” show as “Paired” in blue and the Beacon’s current Battery level appears.

 

On this page, your can access helpful resources such as:

Beacon Device Manual
Reviews all features, capabilities, and set up process, as well as Alert Modes and notification options of the Silent Beacon Device.

Application User Guide
That is this guide being read now.

Beacon Paired Continued

How-to Videos
YouTube videos on step-by-step setup and navigation.

Can’t Find Your Beacon?
You can Ping their Beacon to sound its chime. You must be within Bluetooth range for this to work

Device Information
You can view their current Firmware version and access Firmware updates.

Device Identifier
The support team can refer to this number if you have a technical issues.

Remove Beacon
The Beacon will unpair from your phone and delete your settings from the Beacon, allowing it to become accessible to other users.

Factory Reset
The Beacon will unpair from your phone and delete your settings from the Beacon, allowing it to become accessible to other users.

 
App screen displaying resources and actions: How-To Videos, Can' find your Beacon?, Firmware Version, Remove Beacon, and Factory Reset.
App screen displaying Beacon Pairing step 1 out of 2. The beacon is Bluetooth paired, but not calling paired yet. There is a section titled "Need Help Pairing?" which states "Refer to our online manuals and videos for additional guidance.".
Beacon Pairing ½
Limited Functionally
Bluetooth: Paired Beacon Calling: Not Paired (i) Battery Life Need Help Pairing? Refer to our online manuals and videos for additional guidance.

Beacon Pairing Issue

When the “Bluetooth” is Paired, but the “Beacon Calling” is not paired, press “Learn More” under “Need Help Pairing?” to troubleshoot the App/Beacon.

 

Once you press “Learn More” it will open the “How-To Information” section.

Beacon Reconnecting

If the App has lost connection to the Beacon, it will continue to attempt to reconnect.

Once it finds your Beacon it will reconnect both Bluetooth and Bluetooth Calling.

App screen displaying home tab. The home tab includes an image of of the beacon titled "Searching for Beacon.". There is also How-to Information displayed: Beacon Device Manual, Application User Guide, How-to Videos.
Searching for Beacon Bluetooth: Searching…
In app pop up notification stating "Remove Beacon? This will delete your Beacon settings, allowing it to become accessible to other users. do you wish to continue?" with an option to select no or yes
Remove Beacon?
This will delete your Beacon settings, allowing it to become accessible to other users. Do you wish to continue?

Remove Beacon from App

“Remove Beacon” will delete the Beacon settings from the App. This is done when you no longer wants to use the App on their phone or tries reconnecting the Beacon.

 

Once you press “Learn More” it will open the “How-To Information” section.

Factory Reset the Beacon

Factory Reset allows you to reset the Beacon to its factory settings. All stored data and connection to the App will be erased. You may wish to Factory Reset the Beacon if there are issues with connection between the App and Beacon or if you are removing the Beacon from the Smartphone.

To complete this process you must go to their Bluetooth settings and delete the connection to Silent Beacon 2.0.

In app pop up notification stating " Factory Reset Complete. Do you wish to be taken to your Phone's Bluetooth settings pave to remove the Silent Beacon Information?" with an option to click no or yes.
Factory Reset Complete
Do you wish to be taken to your Phone’s Bluetooth settings page to remove the Silent Beacon information