Silent Beacon
Consumer Application User Guide
Version 10.7.2
Latest Changes
Subscription Features Added
Last Updated
4/29/24
Table of Contents
Introduction
Main Menu
The Home Tab includes the most crucial functionality – Emergency Alert Mode.
Emergency Alert Button
Automatically turns on when the Beacon is in Emergency Alert Mode. Can also be manually toggled in the App for the same Alert.
Settings
Settings allow you to manage your subscription, customize information, password, and the ability to log out of the App.
Map / List Toggle
Allows you to toggle between the Map view that shows your location and any Contacts who are in an Alert Mode and List Mode which shows you all alert information.
Header Tabs
Beacon Tab
You can check your Beacon status, connection, firmware and device information. This also gives you a color status of your Beacon.
Gray = Not Setup
Black = Disconnected
Blue = Connected
Yellow = Connection Issue
Contacts Tab
You can add/edit their Emergency Contacts
Community
You can view or post emergency situations in their local area.
Free 30 Day Trial
Free 30-Day Trial
All subscribers can opt-in to a 30-day free trial of the Plus subscription which includes access to 6 emergency contacts and additional features below.At the end of trial, you are charged via the App Store, unless you cancel their subscription or convert to another tier. Silent Beacon has no ability to talk to the App Store about your payments and how to cancel.
Track Footsteps
Allow your live GPS location to be shared with your Contacts.
Check-in
Send a non-emergency notification with your current GPS location.
6 Emergency Contacts + 911
Notify and alert up to 6 emergency contacts.
Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.
Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.
Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.
Community Events
View and report emergencies local to your area.
Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.
Fake Calling
Receive a call from Silent Beacon to let surrounding people know you are not alone.
Beacon-to-Beacon Alert Mode
Enables your emergency contacts to receive your alerts directly to their Beacon.
Customized Messaging
Create the message you wish to send while in an alert mode.
90-Day Alert History
Access your alert history as well as alerts from your emergency contacts.
Subscriptions
There are 4 available subscriptions on the App Store, each unlocking additional features and capabilities. More information can be found on the Beacon page here.
- Basic ($2.99)
- Plus ($4.99)
- Pro ($9.99)
- International ($12.99)
Basic
Subscribe for $2.99/month
3 Emergency Contacts + 911
Notify and alert up to 3 emergency contacts.
Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.
Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.
Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.
Community Events
View and report emergencies local to your area.
Passcode Protection
Toggle to require a 4-digit password to deactivate an emergency alert.
Plus
Unlock additional features with our most popular plan. Add up to 6 emergency contacts, access all features of the Basic, as well as customizable messaging, Beacon-to-Beacon alert mode, and 90-day alert history.
Subscribe for $4.99/month
6 Emergency Contacts + 911 + Call Center
Notify and alert up to 6 emergency contacts.
Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.
Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.
Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.
Community Events
View and report emergencies local to your area.
Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.
Fake Call Alert Mode
Receive a call from Silent Beacon to let surrounding people know you are not alone.
Beacon-to-Beacon Alert Mode
Enables your emergency contacts who have Beacons, to receive alerts from you.
Customized Messaging
Create the message you wish to be send while in an alert mode.
90-Day Alert History
Access alert history of your emergency contacts.
Pro
Maximize your safety network with our most advanced plan. Alert up to 8 emergency contacts and access all features of Plus, as well as unlimited backup storage, and our 24/7 professional monitoring center.
Subscribe for $9.99/month
8 Emergency Contacts + 911 + Call Center
Notify and alert up to 8 emergency contacts.
Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.
Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.
Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.
Community Events
View and report emergencies local to your area.
Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.
Fake Call Alert Mode
Receive a call from Silent Beacon to let surrounding people know you are not alone.
Beacon-to-Beacon Alert Mode
Enables your emergency contacts who have Beacons, to receive alerts from you.
Customized Messaging
Create the message you wish to be send while in an alert mode.
90-Day Alert History
Access alert history of your emergency contacts.
Unlimited Back-up Storage
Limitless GPS location tracking and data storage of your alert history.
24/7 Professional Monitoring
Access to our professional 24/7 monitoring center allowing for added peace of mind.
International Subscription
Access majority of the features of the Plus subscription. Subscribe to this tier if your primary number does not require a +1 and is outside the U.S.
Subscribe for $12.99/month
4 Emergency Contacts + 911 + Call Center
Notify and alert up to 4 emergency contacts.
Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.
Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.
Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.
Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.
Beacon-to-Beacon Alert Mode
Enables your emergency contacts who have Beacons, to receive alerts from you.
Customized Messaging
Create the message you wish to be send while in an alert mode.
90-Day Alert History
Access alert history of your emergency contacts.
Main Menu – List
Note:
You may only view 90-day alert history if you are subscribed to the basic, plus, or pro subscription tiers or taken advantage of the 30-day Trial.
Past Alerts will show the Contact’s:
- Name and photo
- Type of emergency
- Date and time
- Custom alert message
Track Footsteps Alert Mode
“Track Footsteps” enables Contacts to continuously track your live GPS location. You can activate this mode by pressing the “Track Footsteps” button at the bottom of the “Home” screen or the small, smooth button on the Beacon.
Turned on from the App
Once “Track Footsteps” has been toggled on, a popup message will appear letting you know this has started. You may click “Turn Off” if this was done in error.
Turned on from the Beacon (App open)
The App will send the alerts and your live GPS location to your emergency contacts.
Turned on from the Beacon (App shut)
Nothing will happen.
Important!
Receive Footsteps ”must be toggled on for each Contact within Contact Settings Page. You will receive a Push Notification every half hour letting reminding them that their GPS location is still being shared.
Check In Alert Mode
Turned on from the App
The App will display a popup message confirming that “Check-in” has been sent. The App will send a notification with your GPS location to their emergency Contacts.
Turned on from the Beacon (App open)
The App will send a notification with your GPS location to their emergency Contacts.
Turned on from the Beacon (App shut)
Nothing will happen.
Important!
“Receive Check-ins” must be toggled on for each Contact within Contact Settings Page and the App must be open (in the background) to send Check-in notifications.
Emergency Alert Mode
“Activate Emergency Alert” enables Contacts to receive emergency notifications with your GPS location. Simultaneously, the preselected calling Contact will receive a phone call from you. You can activate the Emergency Alert by pressing the button at the bottom of the Home screen or the large button on the Beacon.
Turned on from the App
The App will ask you if you wish to call the Emergency Number.
Turned on from the Beacon (App open or App shut)
A phone call will be automatically placed through the Beacon.
To deactivate the Emergency Alert, you must press the red “Emergency Alert On” button where you are prompted to enter their 4-digit passcode. Once the 4- digit passcode is submitted the Emergency Alert is disarmed.
Important!
You must select which notification methods to share your alert message and GPS location for each Contact within the Contact Settings Page.
Contacts Screen
The Contacts tab allows you to view their emergency contacts and each contact’s notification settings.
Emergency Calling
The contact who will receive the phone call when the Alert is activated on the Silent Beacon device or in the Application. You can program any phone number in the U.S. as well as 911.
Emergency Alerts
The contacts who will receive alert notifications when you activates an alert mode.
Add More Contacts!
Choose one of our subscription plans to enhance your safety network.
Add Call Center
Subscribe to our Pro plan to unlock our 24/7 professional monitoring service.
Add Contact
Adds an additional contact through your address book or manual entry.
Emergency Calling Limited to one person only.
Emergency Alerts
Add More Contacts!
Get up to 8 emergency contacts when you purchase a subscription.
Learn More
Add Call Center
Have added peace of mind by accessing our 24/7 monitoring service. OR Access our 24/7 monitoring service for added peace of mind.
Learn More
Add Contact
Individual Contact Settings
Contact Status
“Offline” – This Contact does not have their Silent Beacon App open. “Online” – This Contact has their Silent Beacon App open.
“In Emergency” – This Contact is currently in Emergency Alert Mode.
You may edit the Name and Email Address as well as the avatar, but the phone number cannot be changed at any time; this is used as the Contact’s unique identifier.
Emergency Calling
Enables this Contact to receive a phone call when you activate the Emergency Alert Mode.
IMPORTANT!
Emergency Calling is limited to one Contact only!
Offline / Online / In Emergency
Emergency Calling
Enables this Contact to receive a phone call when you activate the Emergency Alert Mode.
*Emergency Calling is limited to one Contact only!
Contact Settings Alert Modes
Emergency Alerts: Enables this Contact to receive Emergency Alerts when your alert the Emergency Alert Mode.
Check-in: Enables this Contact to receive non-emergency notifications with your GPS location.
Track Footsteps: Enables this Contact to receive notifications to track your live GPS location.
Beacon to Beacon: Enables this Contact to receive alerts from your Beacon if you are in Emergency Alert Mode. *This requires the Contact to have a Silent Beacon device.
Low Battery: Enables this Contact to receive an alert if your battery is below 10%.
Contact Settings Notifications
Text Message: Enables this Contact to receive a text when you activate an alert mode.
Email: Enables this Contact to receive an email when you activate an alert mode.
Push Notification: Enables this Contact to receive a push notification when you activate an alert mode. *This contact must also have the Silent Beacon App installed.
View Alert History: Shows past alerts and GPS locations of this Contact from the App.
Delete Contact: Will remove this Contact and their information from your account.
IMPORTANT!
Emergency Calling is limited to one Contact only!
Contact Settings Alert Modes
Emergency Alerts: Enables this Contact to receive Emergency Alerts when your alert the Emergency Alert Mode.
Check-in: Enables this Contact to receive non-emergency notifications with your GPS location.
Track Footsteps: Enables this Contact to receive notifications to track your live GPS location.
Beacon to Beacon: Enables this Contact to receive alerts from your Beacon if you are in Emergency Alert Mode. *This requires the Contact to have a Silent Beacon device.
Low Battery: Enables this Contact to receive an alert if your battery is below 10%.
Beacon Screen
Settings Menu
The “Settings” menu is where the you can manage their subscription, update messaging, adjust other settings, and review legal documents.
If you do not have a subscription to manage, it will read “Purchase a Subscription”.
Settings
My Information
Your contact information is stored in the “My Info” tab, which includes your name, phone number, and email address. Only the name and email address can be edited.
Your phone number is what serializes the account to you and cannot be changed. You must delete their account within the App before creating a new account with a new phone number if you have a new phone or phone number, they moved, or lost their phone.
My Passcode
You may change the passcode that was added at the “Registration” screen.
Delete Account
Your information will be permanently deleted, and you will have to create a new account if you wish to log back in or use your Silent Beacon Device.
Fake Call
A Fake Call initiates an automated call from the Silent Beacon phone number to your phone for when you may feel uncomfortable and want surrounding people to know you are in contact with others.
Silent Beacon
Call will initiate in 10 seconds.
OK
Online Store
This link will direct you to our online e-commerce store. You can purchase a Silent Beacon or Beacon accessories.
Legal Documents
You can view or download the legal documents that were agreed upon during the registration process.
- Terms of Service
- Privacy Policy
- Consent Form
Support
The Support page contains multiple support resources:
Online Help
App and Device user can click this option to help troubleshoot any issues. This takes you to the Support page on https://silentbeacon.com/emergency-alert- system-contact/.
Customer Support
If you have paired a Beacon, purchased a subscription, or are within the 30- day free trial, a secondary support resource appears providing the Customer Support number. You can call our Customer Support line from 9-5 EST if you need to speak with a representative.
Customer Service
1-888-652-1172
Beacon Device Manual
Application User Guide
(this manual)
How-To Videos
Videos from our YouTube page.
Beacon Pairing 1/2
Once the Beacon is paired to Bluetooth, “Beacon Calling” attempts to connect.
Beacon Calling enables the Beacon to call when in Emergency Mode. Once emergency mode is activated on the Beacon, the paired phone will automatically dial the preset number.
Note:
The Beacon has two-way communication via the water-resistant speaker and microphone. Once Beacon Calling is connected, you can place calls directly through the Beacon with only one press of a button.
Beacon Pairing 2/2
Once the Beacon is paired to Bluetooth, a popup screen appears stating “Silent Beacon 2 would like to pair with your phone.”
Click “Pair” to fully connect the Silent Beacon to the Application.
Beacon Paired
Now that the Beacon is paired, “Bluetooth” and “Beacon Calling” show as “Paired” in blue and the Beacon’s current Battery level appears.
On this page, you can access helpful resources such as:
Beacon Device Manual
Reviews all features, capabilities, and set up process, as well as Alert Modes and notification options of the Silent Beacon Device.
Application User Guide
That is this guide being read now.
Beacon Paired Continued
How-to Videos
YouTube videos on step-by-step setup and navigation.
Can’t Find Your Beacon?
You can Ping their Beacon to sound its chime. You must be within Bluetooth range for this to work
Device Information
You can view their current Firmware version and access Firmware updates.
Device Identifier
The support team can refer to this number if you have a technical issues.
Remove Beacon
The Beacon will unpair from your phone and delete your settings from the Beacon, allowing it to become accessible to other users.
Factory Reset
The Beacon will unpair from your phone and delete your settings from the Beacon, allowing it to become accessible to other users.
Beacon Pairing Issue
When the “Bluetooth” is Paired, but the “Beacon Calling” is not paired, press “Learn More” under “Need Help Pairing?” to troubleshoot the App/Beacon.
Once you press “Learn More” it will open the “How-To Information” section.
Beacon Reconnecting
If the App has lost connection to the Beacon, it will continue to attempt to reconnect.
Once it finds your Beacon it will reconnect both Bluetooth and Bluetooth Calling.
Remove Beacon from App
“Remove Beacon” will delete the Beacon settings from the App. This is done when you no longer want to use the App on their phone or tries reconnecting the Beacon.
Once the you press “Learn More” it will open the “How-To Information” section.
Factory Reset the Beacon
Factory Reset allows you to reset the Beacon to its factory settings. All stored data and connection to the App will be erased. You may wish to Factory Reset the Beacon if there are issues with connection between the App and Beacon or if you are removing the Beacon from the Smartphone.
To complete this process you must go to their Bluetooth settings and deletethe connection to Silent Beacon 2.0.
