Silent Beacon black logo
Silent Beacon Application on a phone with the Main Menu that has the users location on a map, Track Footseps toggle, check-in toggle and Emergency Alert button that is in blue.

 Silent Beacon
Consumer Application User Guide

Version 10.7.2

Latest Changes

Subscription Features Added

Last Updated

4/29/24

Table of Contents

Introduction

Discover the full capabilities of the Silent Beacon app by following this comprehensive guide. Learn about all the app screens, functions, and troubleshooting steps to make the most of your experience.

 

Main Menu

The Home Tab includes the most crucial functionality – Emergency Alert Mode.

Emergency Alert Button

Automatically turns on when the Beacon is in Emergency Alert Mode.  Can also be manually toggled in the App for the same Alert.

Settings

Settings allow you to manage your subscription, customize information, password, and the ability to log out of the App.

Map / List Toggle

Allows you to toggle between the Map view that shows your location and any Contacts who are in an Alert Mode and List Mode which shows you all alert information.

Header Tabs

Beacon Tab
You can check your Beacon status, connection, firmware and device information. This also gives you a color status of your Beacon.

Different colored ring icons to indicate beacon status.

Gray = Not Setup 
Black = Disconnected
Blue = Connected
Yellow = Connection Issue

Contacts Tab
You can add/edit their Emergency Contacts

Community
You can view or post emergency situations in their local area.

Free 30 Day Trial

In app option to unlock additional features. Additional features include adding more than one emergency contact, track footsteps, check-in and beacon to beacon alert mode.
Front view of a phone showing the Silent Beacon Applications Main Menu.
Free 30-Day Trial!
Expand your emergency contacts, send non-emergency alerts such as Track Footsteps and Check-in, and access Beacon-to-Beacon Alert Mode. Learn More

Free 30-Day Trial

All subscribers can opt-in to a 30-day free trial of the Plus subscription which includes access to 6 emergency contacts and additional features below.At the end of trial, you are charged via the App Store, unless you cancel their subscription or convert to another tier. Silent Beacon has no ability to talk to the App Store about your payments and how to cancel.

Track Footsteps

In app on/off toggle switch.

Allow your live GPS location to be shared with your Contacts.

Check-in

In app nudge button.

Send a non-emergency notification with your current GPS location.

6 Emergency Contacts + 911
Notify and alert up to 6 emergency contacts.

Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.

Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.

Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.

Community Events
View and report emergencies local to your area.

Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.

Fake Calling
Receive a call from Silent Beacon to let surrounding people know you are not alone.

Beacon-to-Beacon Alert Mode
Enables your emergency contacts to receive your alerts directly to their Beacon.

Customized Messaging
Create the message you wish to send while in an alert mode.

90-Day Alert History
Access your alert history as well as alerts from your emergency contacts.

App screen displaying home screen of app. There is a map which has options to share your footsteps or send a check in to your contacts. On the bottom of the screen there is a blue button which can alert your emergency contacts when held for 3 seconds.
Track Footsteps Allow your live GPS location to be shared with your Contacts.Tracking is On Tracking is Off Check-in Send a non-emergency notification with your current GPS location. Activate Emergency Alert Alert _ Contacts. (Tap to Activate)

Subscriptions

There are 4 available subscriptions on the App Store, each unlocking additional features and capabilities. More information can be found on the Beacon page here.

  • Basic ($2.99)
  • Plus ($4.99)
  • Pro ($9.99)
  • International ($12.99)
App Screen displaying subscription plan Pro for $9.99 which states "Maximize your safety network with our most advanced plan. Alert up to 8 emergency contacts and access all features of Plus, as we;; as unlimited backup storage, and our 24/7 professional monitoring center.". International subscription plan is also displayed for $12.99 which states "Access majority of the features of the Plus subscription. Subscribe to this tier if your primary number does nor require a +1 and is outside of the U.S.".
App Screen displaying subscription plan Basic for $2.99 which states " Store up to 3 emergency contacts and access alert modes such as Track Footsteps and Check-in.". Plus subscription is also displayed for $4.99 and states "Grow your safety net to include up to 6 emergency contacts. Access all features of the Basic plan and enjoy additional features like Beacon-to-Beacon alerts, customizable messaging, and 90-day alert history.". Plus subscription plan is popular.

Basic

Enhance your personal safety by storing up to 3 emergency contacts and accessing multiple alert modes.

Subscribe for $2.99/month

3 Emergency Contacts + 911
Notify and alert up to 3 emergency contacts.

Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.

Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.

Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.

Community Events
View and report emergencies local to your area.

Passcode Protection
Toggle to require a 4-digit password to deactivate an emergency alert.

Plus

Unlock additional features with our most popular plan. Add up to 6 emergency contacts, access all features of the Basic, as well as customizable messaging, Beacon-to-Beacon alert mode, and 90-day alert history.

Subscribe for $4.99/month

6 Emergency Contacts + 911 + Call Center
Notify and alert up to 6 emergency contacts.

Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.

Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.

Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.

Community Events
View and report emergencies local to your area.

Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.

Fake Call Alert Mode
Receive a call from Silent Beacon to let surrounding people know you are not alone.

Beacon-to-Beacon Alert Mode
Enables your emergency contacts who have Beacons, to receive alerts from you.

Customized Messaging
Create the message you wish to be send while in an alert mode.

90-Day Alert History
Access alert history of your emergency contacts.

Pro 

Maximize your safety network with our most advanced plan. Alert up to 8 emergency contacts and access all features of Plus, as well as unlimited backup storage, and our 24/7 professional monitoring center.

Subscribe for $9.99/month

8 Emergency Contacts + 911 + Call Center
Notify and alert up to 8 emergency contacts.

Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.

Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.

Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.

Community Events
View and report emergencies local to your area.

Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.

Fake Call Alert Mode
Receive a call from Silent Beacon to let surrounding people know you are not alone.

Beacon-to-Beacon Alert Mode
Enables your emergency contacts who have Beacons, to receive alerts from you.

Customized Messaging
Create the message you wish to be send while in an alert mode.

90-Day Alert History
Access alert history of your emergency contacts.

Unlimited Back-up Storage
Limitless GPS location tracking and data storage of your alert history.

24/7 Professional Monitoring
Access to our professional 24/7 monitoring center allowing for added peace of mind.

International Subscription

Access majority of the features of the Plus subscription. Subscribe to this tier if your primary number does not require a +1 and is outside the U.S.

Subscribe for $12.99/month

4 Emergency Contacts + 911 + Call Center
Notify and alert up to 4 emergency contacts.

Check-in Alert Mode
Enables emergency contacts to receive non-emergency notifications with your GPS location.

Track Footsteps Alert Mode
Enables emergency contacts to receive notifications to track your live GPS location.

Low-Battery Alert Mode
Enables emergency contacts to receive low-battery alerts and reminders to charge your Beacon.

Passcode Protection
Toggle to require a 4-digit password to deactivate emergency alerts.

Beacon-to-Beacon Alert Mode
Enables your emergency contacts who have Beacons, to receive alerts from you.

Customized Messaging
Create the message you wish to be send while in an alert mode.

90-Day Alert History
Access alert history of your emergency contacts.

App screen displaying the home tab. The home tab displays recent alerts such as who may be in an emergency, previous activities from your contacts, and past alerts.
Recent Alerts In an Emergency Was in an Emergency Recently Checked-in Checked-in Recently in Footsteps Was in Footsteps Past Alerts Unlock Past Alerts View all past alerts when you upgrade to a premium subscription. Learn More

Main Menu – List 

The “List” tab compiles all recent and past alerts from both yourself and your emergency Contacts.
 

Note:

You may only view 90-day alert history if you are subscribed to the basic, plus, or pro subscription tiers or taken advantage of the 30-day Trial.

In app option for "Unlock past alerts" which is described as "View all past alerts when you upgrade to a premium subscription. Learn more."

Past Alerts will show the Contact’s:

  • Name and photo
  • Type of emergency
  • Date and time
  • Custom alert message

Track Footsteps Alert Mode

“Track Footsteps” enables Contacts to continuously track your live GPS location. You can activate this mode by pressing the “Track Footsteps” button at the bottom of the “Home” screen or the small, smooth button on the Beacon.

Turned on from the App
Once “Track Footsteps” has been toggled on, a popup message will appear letting you know this has started. You may click “Turn Off” if this was done in error.

Turned on from the Beacon (App open)
The App will send the alerts and your live GPS location to your emergency contacts.

Turned on from the Beacon (App shut)
Nothing will happen.

Important!

Receive Footsteps ”must be toggled on for each Contact within Contact Settings Page. You will receive a Push Notification every half hour letting reminding them that their GPS location is still being shared.

App screen displaying pop up notification. Notification states "Footsteps has started!" with option to turn off or press okay. Track Footsteps is described as " Allow your live GPS location to be shared with your contacts." & there is an option to toggle on and off.
Footsteps has started. Turn Off | OK
Track Footsteps
Allow your live GPS location to be shared with your Contacts.
App screen displaying pop up notification. Notification states "Check in has been sent" with option to press okay. Check in is described as "Send a non-emergency notification with your current GPS location.".
Check-in has been sent.
OK
Check-in
Send a non-emergency notification with your current GPS location.

Check In Alert Mode

“Check-in” enables Contacts to receive non-emergency notifications with your GPS location. This mode will send a notification to your Contacts sharing a static link to their GPS location with a customized non-emergency message.
 

Turned on from the App
The App will display a popup message confirming that “Check-in” has been sent. The App will send a notification with your GPS location to their emergency Contacts.

Turned on from the Beacon (App open)
The App will send a notification with your GPS location to their emergency Contacts.

Turned on from the Beacon (App shut)
Nothing will happen.

Important!
“Receive Check-ins” must be toggled on for each Contact within Contact Settings Page and the App must be open (in the background) to send Check-in notifications.

Emergency Alert Mode

“Activate Emergency Alert” enables Contacts to receive emergency notifications with your GPS location. Simultaneously, the preselected calling Contact will receive a phone call from you. You can activate the Emergency Alert by pressing the button at the bottom of the Home screen or the large button on the Beacon.

 

Turned on from the App
The App will ask you if you wish to call the Emergency Number.

Turned on from the Beacon (App open or App shut)
A phone call will be automatically placed through the Beacon.

To deactivate the Emergency Alert, you must press the red “Emergency Alert On” button where you are prompted to enter their 4-digit passcode. Once the 4- digit passcode is submitted the Emergency Alert is disarmed.

Important!
You must select which notification methods to share your alert message and GPS location for each Contact within the Contact Settings Page.

App screen displaying pop up notification. Notification states "Emergency Alert Activated!" with option to press turn off or okay.
Emergency Alert Activated!
Turn Off/ OK Emergency Alert On Alerting 2 Contacts. (Tap to turn off)
App screen displaying the contacts tab. The contacts tab shows your manually uploaded emergency contact that is set to be called, another contact that is manually uploaded, an option to add more contacts, the option to add a call center, and an option to upload more of your personal contacts.

Contacts Screen

The Contacts tab allows you to view their emergency contacts and each contact’s notification settings.

Emergency Calling
The contact who will receive the phone call when the Alert is activated on the Silent Beacon device or in the Application. You can program any phone number in the U.S. as well as 911.

Emergency Alerts
The contacts who will receive alert notifications when you activates an alert mode.

Add More Contacts!
Choose one of our subscription plans to enhance your safety network.

Add Call Center
Subscribe to our Pro plan to unlock our 24/7 professional monitoring service.

Add Contact
Adds an additional contact through your address book or manual entry.

Emergency Calling Limited to one person only.

 Emergency Alerts

Add More Contacts!

Get up to 8 emergency contacts when you purchase a subscription.

Learn More

Add Call Center

Have added peace of mind by accessing our 24/7 monitoring service. OR Access our 24/7 monitoring service for added peace of mind.

Learn More

Add Contact

Individual Contact Settings

The “Contact Settings” section allows you to customize the alert modes and notifications for each Contact.
 

Contact Status
“Offline” – This Contact does not have their Silent Beacon App open. “Online” – This Contact has their Silent Beacon App open.
“In Emergency” – This Contact is currently in Emergency Alert Mode.

You may edit the Name and Email Address as well as the avatar, but the phone number cannot be changed at any time; this is used as the Contact’s unique identifier.

Emergency Calling
Enables this Contact to receive a phone call when you activate the Emergency Alert Mode.

IMPORTANT!
Emergency Calling is limited to one Contact only!

 

 

Offline / Online / In Emergency

 Emergency Calling

Enables this Contact to receive a phone call when you activate the Emergency Alert Mode.

*Emergency Calling is limited to one Contact only!

App Screen displaying emergency contact. Emergency contact's name, number and email is displayed with the option to edit. There is a toggle switch for emergency calling feature below.
App screen with alert modes featured. Alert modes include Emergency Alerts, Check-in, Footsteps, Beacon to Beacon, and Low battery. Each alert has a toggle switch on the right.
Alert modes for Emergency Contacts

Contact Settings Alert Modes

You can select any or all the following alert modes for each of your Contacts. For example, if Emergency Alert is toggled on for each of the Contacts, then all Contacts will receive a notification of your GPS location when in an Emergency at once.

Emergency Alerts: Enables this Contact to receive Emergency Alerts when your alert the Emergency Alert Mode.

Check-in: Enables this Contact to receive non-emergency notifications with your GPS location.

Track Footsteps: Enables this Contact to receive notifications to track your live GPS location.

Beacon to Beacon: Enables this Contact to receive alerts from your Beacon if you are in Emergency Alert Mode. *This requires the Contact to have a Silent Beacon device.

Low Battery: Enables this Contact to receive an alert if your battery is below 10%.

Contact Settings Notifications

You can pre-select which notification channels they want the Contact to receive in every alert mode. The options include text message, email, and push notification.
 

Text Message: Enables this Contact to receive a text when you activate an alert mode.

Email: Enables this Contact to receive an email when you activate an alert mode.

Push Notification: Enables this Contact to receive a push notification when you activate an alert mode. *This contact must also have the Silent Beacon App installed.

View Alert History: Shows past alerts and GPS locations of this Contact from the App.

Delete Contact: Will remove this Contact and their information from your account.


IMPORTANT!
Emergency Calling is limited to one Contact only!

Contact Details screen of the Silent Beacon Application going over various toggles a user can turn on or off.
More settings for your Emergency Contacts
App screen with alert modes featured. Alert modes include Emergency Alerts, Check-in, Footsteps, Beacon to Beacon, and Low battery. Each alert has a toggle switch on the right.
Alert modes for Emergency Contacts

Contact Settings Alert Modes

You can select any or all the following alert modes for each of their Contacts. For example, if Emergency Alert is toggled on for each of the Contacts, then all Contacts will receive a notification of your GPS location when in an Emergency at once.

Emergency Alerts: Enables this Contact to receive Emergency Alerts when your alert the Emergency Alert Mode.

Check-in: Enables this Contact to receive non-emergency notifications with your GPS location.

Track Footsteps: Enables this Contact to receive notifications to track your live GPS location.

Beacon to Beacon: Enables this Contact to receive alerts from your Beacon if you are in Emergency Alert Mode. *This requires the Contact to have a Silent Beacon device.

Low Battery: Enables this Contact to receive an alert if your battery is below 10%.

Beacon Screen

 
The Beacon Tab displays the following information:
 
• Beacon Manual
• Application User Guide
• How-to Videos
• Can’t Find Your Beacon Alert
• Device Information
• Device Identifier
• Remove  Beacon
• Factory Reset
App screen displaying home tab. The home tab includes an image of of the beacon titled "Beacon Paired". There is also How-to Information displayed: Beacon Device Manual, Application User Guide, How-to Videos.
App screen displaying resources and actions: How-To Videos, Can' find your Beacon?, Firmware Version, Remove Beacon, and Factory Reset.
The Application Settings screen which shows a link for •My Information •Manage Subscription •Customize Messages •Fake Call •Buy a Device •Legal Documents •Support •Log Out

Settings Menu

The “Settings” menu is where the you can manage their subscription, update messaging, adjust other settings, and review legal documents.

If you do not have a subscription to manage, it will read “Purchase a Subscription”.

Settings

 
•My Information
•Manage Subscription
•Customize Messages
•Fake Call
•Buy a Device
•Legal Documents
•Support
•Log Out

My Information

Your contact information is stored in the “My Info” tab, which includes your name, phone number, and email address. Only the name and email address can be edited.

 

Your phone number is what serializes the account to you and cannot be changed. You must delete their account within the App before creating a new account with a new phone number if you have a new phone or phone number, they moved, or lost their phone.

My Passcode
You may change the passcode that was added at the “Registration” screen.

Delete Account

Your information will be permanently deleted, and you will have to create a new account if you wish to log back in or use your Silent Beacon Device.

App screen displaying user's information (name, number, and email). Fields: Country, City, Address, & State can be filled. "My Passcode" and "Delete Account" are also displayed.
App screen with notification pop up for a fake call featuring text " Silent Beacon. Call will initiate in ten seconds." and an "OK" option.

Fake Call

A Fake Call initiates an automated call from the Silent Beacon phone number to your phone for when you may feel uncomfortable and want surrounding people to know you are in contact with others.

 

Silent Beacon

Call will initiate in 10 seconds.

OK

Online Store

This link will direct you to our online e-commerce store. You can purchase a Silent Beacon or Beacon accessories.

 

 
App screen showing different colored wrist bands (black, green, magenta, white, grey) to purchase for $12.99 each. Beacon replacement kit for $16.99 (includes beacon clip-on, black wristband, and charging cord) is also featured on the page.
App screen showing three link options labeled Terms of Service, Privacy Policy, and Consent form

Legal Documents

You can view or download the legal documents that were agreed upon during the registration process.

 
  • Terms of Service
  • Privacy Policy
  • Consent Form

Support

The Support page contains multiple support resources:

 

Online Help
App and Device user can click this option to help troubleshoot any issues. This takes you to the Support page on https://silentbeacon.com/emergency-alert- system-contact/.

Customer Support
If you have paired a Beacon, purchased a subscription, or are within the 30- day free trial, a secondary support resource appears providing the Customer Support number. You can call our Customer Support line from 9-5 EST if you need to speak with a representative.

Customer Service
1-888-652-1172

Beacon Device Manual

Application User Guide
(this manual)

How-To Videos
Videos from our YouTube page.

App screen showing the Support Page with links to Online Help, Customer Support, Beacon Device Manual, Application User Guide and How to Videos.
Searching for Beacon Bluetooth: Searching… Please wait up to 30 seconds for the Beacon to be Paired.
App screen displaying Beacon Pairing step 1 out of 2. The beacon is Bluetooth paired & Beaconing Calling is in the process of being paired. This screen cannot be left until Beacon Calling is connected.
Beacon Pairing ½ Limited Functionality Bluetooth: Paired Beacon Calling: Pairing… IMPORTANT! Please do not leave this screen until Beacon Calling is paired.

Beacon Pairing 1/2

Once the Beacon is paired to Bluetooth, “Beacon Calling” attempts to connect.

 

Beacon Calling enables the Beacon to call when in Emergency Mode. Once emergency mode is activated on the Beacon, the paired phone will automatically dial the preset number.

Note:
The Beacon has two-way communication via the water-resistant speaker and microphone. Once Beacon Calling is connected, you can place calls directly through the Beacon with only one press of a button.

Beacon Pairing 2/2

Once the Beacon is paired to Bluetooth, a popup screen appears stating “Silent Beacon 2 would like to pair with your phone.”

Click “Pair” to fully connect the Silent Beacon to the Application.

In app pop up notification stating "Bluetooth Pairing Request. Silent Beacon2 would like to pair with your iPhone.". There is an option to select cancel or pair.
Bluetooth Pairing Request
“Silent Beacon 2” would like to pair with your iPhone.
Cancel / Pair
App screen displaying home tab. The home tab includes an image of of the beacon titled "Beacon Paired". There is also How-to Information displayed: Beacon Device Manual, Application User Guide, How-to Videos.
Beacon Paired
Bluetooth: Paired
Beacon Calling: Paired
Battery Life, How-to Information, Beacon Device Manual, View Manual, Application User Guide, View Guide

Beacon Paired

Now that the Beacon is paired, “Bluetooth” and “Beacon Calling” show as “Paired” in blue and the Beacon’s current Battery level appears.

 

On this page, you can access helpful resources such as:

Beacon Device Manual
Reviews all features, capabilities, and set up process, as well as Alert Modes and notification options of the Silent Beacon Device.

Application User Guide
That is this guide being read now.

Beacon Paired Continued

How-to Videos
YouTube videos on step-by-step setup and navigation.

Can’t Find Your Beacon?
You can Ping their Beacon to sound its chime. You must be within Bluetooth range for this to work

Device Information
You can view their current Firmware version and access Firmware updates.

Device Identifier
The support team can refer to this number if you have a technical issues.

Remove Beacon
The Beacon will unpair from your phone and delete your settings from the Beacon, allowing it to become accessible to other users.

Factory Reset
The Beacon will unpair from your phone and delete your settings from the Beacon, allowing it to become accessible to other users.

 
App screen displaying resources and actions: How-To Videos, Can' find your Beacon?, Firmware Version, Remove Beacon, and Factory Reset.
App screen displaying Beacon Pairing step 1 out of 2. The beacon is Bluetooth paired, but not calling paired yet. There is a section titled "Need Help Pairing?" which states "Refer to our online manuals and videos for additional guidance.".
Beacon Pairing ½
Limited Functionally
Bluetooth: Paired Beacon Calling: Not Paired (i) Battery Life Need Help Pairing? Refer to our online manuals and videos for additional guidance.

Beacon Pairing Issue

When the “Bluetooth” is Paired, but the “Beacon Calling” is not paired, press “Learn More” under “Need Help Pairing?” to troubleshoot the App/Beacon.

 

Once you press “Learn More” it will open the “How-To Information” section.

Beacon Reconnecting

If the App has lost connection to the Beacon, it will continue to attempt to reconnect.

Once it finds your Beacon it will reconnect both Bluetooth and Bluetooth Calling.

App screen displaying home tab. The home tab includes an image of of the beacon titled "Searching for Beacon.". There is also How-to Information displayed: Beacon Device Manual, Application User Guide, How-to Videos.
Searching for Beacon Bluetooth: Searching…
In app pop up notification stating "Remove Beacon? This will delete your Beacon settings, allowing it to become accessible to other users. do you wish to continue?" with an option to select no or yes
Remove Beacon?
This will delete your Beacon settings, allowing it to become accessible to other users. Do you wish to continue?

Remove Beacon from App

“Remove Beacon” will delete the Beacon settings from the App. This is done when you no longer want to use the App on their phone or tries reconnecting the Beacon.

 

Once the you press “Learn More” it will open the “How-To Information” section.

Factory Reset the Beacon

Factory Reset allows you to reset the Beacon to its factory settings. All stored data and connection to the App will be erased. You may wish to Factory Reset the Beacon if there are issues with connection between the App and Beacon or if you are removing the Beacon from the Smartphone.

To complete this process you must go to their Bluetooth settings and deletethe connection to Silent Beacon 2.0.

In app pop up notification stating " Factory Reset Complete. Do you wish to be taken to your Phone's Bluetooth settings pave to remove the Silent Beacon Information?" with an option to click no or yes.
Factory Reset Complete
Do you wish to be taken to your Phone’s Bluetooth settings page to remove the Silent Beacon information