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Table of Contents

 Silent Beacon
Consumer Troubleshooting Guide

Introduction

The troubleshooting guide is made up of frequently asked questions and interactions we have with our customers. If your unable to find a resolution based off the below results, please contact us back on the support page.

 

The Volume on my Beacon is too Low

To adjust, put the Beacon in alert mode and press the + volume button on your phone until the volume is at the desired level. 

GPS location is not being sent when I send an alert.

Go inside your phones location settings for the Silent Beacon App and make sure you have Allow my location to be shared ON or similar. Selecting “Don’t Allow” or “Notify me first” will cause the App to not work correctly.

Device blinking red but not connected to App

Reset the beacon by holding both buttons for 20 seconds. The Beacon (if it has firmware 209 or earlier) will still blink red but this is OK. Simply press the small button on the Beacon to turn it back on (wait 3 – 4 seconds) then the Beacon will act normal again.

Beacon Not Pairing

  • Have you set up an account with the correct Silent Beacon App?
    • Confirm the App is the blue consumer app and the most current version from the App Store
    • Confirm you have logged in to the App with the correct phone number
  • Confirm your Beacon is turned on.
      • Press the secondary (smaller smooth button) for 1 second, It should blink blue or red if it is on.
        • If it does not show a color when pressed, hold the small button again for 3 seconds, it will then turn on.
  • Confirm Bluetooth is on.
    • Go to your phone’s Bluetooth settings and make sure it is on and has silent beacon 2.0 as selected device.
    • Go back into the App to the Beacon Tab and see if calling and pairing are blue with a checkmark.
  • If this does not work follow the following steps:
    • If possible click “Remove Device” from the Beacon tab within the app, if you cannot, please hold both buttons down on the Beacon for 20 seconds. It will start blinking white then shut down (3 beeps).
    • Make sure you close the Silent Beacon App
    • Go into your phones Bluetooth settings and remove any instance of SB App / Silent Beacon / SB Alert / Silent Beacon 2.0
    • Toggle your phones Bluetooth off/on
    • Turn on your Beacon by holding the secondary small button for about 3 seconds (you will hear it turn on, vibrate and the LED will blink red)
    • Open the Silent Beacon App up again.
    • Navigate to the Beacon Tab and select the appropriate Beacon.
      • If there is just a circle with a plus sign something was not done properly, try pressing the circle so that bluetooth connection is started.
    • Go through the connection process again.
  • If this still fails please call / email us.