Support FAQ

Yes, in fact you can store any number you want! This can include 911, loved ones or any other emergency personnel phone number. Simply go inside the Silent Beacon Application and add a new contact, type in the number you wish and select as your Call Contact.

We made the Silent Beacon with 2 indented buttons to avoid false alerts. In the event you still hit the device it will vibrate and red LEDs will flash. If this does not get your attention it will also call your stored emergency contact allowing you to hear the Silent Beacon ring.

The Silent Beacon is a smartphone accessory that works with Bluetooth® devices. You will need a Bluetooth® 4.0 smartphone, tablet or other device that works with our Application.

We have expanded our Application to all smartphone users, however the actual Silent Beacon Device will need a Bluetooth^® 4.0 smartphone, tablet or accessory. Here is the list of all Apple smartphones with Bluetooth^® 4.0 technology that currently work with our Beacon:

• iPhone 4s
• iPhone 5
• iPhone 5c
• iPhone 5s
• iPhone 6
• iPhone 6 plus
• iPhone 7
• iPhone 7 plus
• iPhone 8
• iPhone 8 Plus
• iPhone X
• iPAD(5th generation)
• iPAD Air
• iPAD Air 2
• iPAD Pro(9.7 inch)
• iPAD Pro(10.5 inch)
• iPAD Pro(12.9-inch)
• iPAD Pro(12.9-inch) 2nd generation
• iPhone 6s
• iPhone 6s plus
• iPhone SE
• iPhone 13.0

Android Bluetooth^® 4.0 smartphones and tablets that currently work with the Beacon (we are expanding them every week!)

• Samsung galaxy Note 3
• Samsung Galaxy S6
• Samsung Galaxy S7
• Samsung SM-T337T(Tablet)
• Google Nexus 5X
• Google Pixel
• Google Pixcel C
• Google Pixcel XL‌
• Nexus 5
• Samsung J7 prime
• Google Nexus 6P
• Google Nexus 9
• Samsung galaxy S8
• Samsung galaxy S6
• Google Nexus 5X
• Android 5.0 & up

Since you replied with “STOP” to one of our previous messages you will not be able receive a notification until you responded with “START” to the number. In case you deleted the text, you just hit START to 310-596-8083.

We recommend saving this number as Silent Beacon in your phone so that you are aware the next time you see it.

There are various reasons this might be occurring. Before you send us a message check this list of possible reasons:

Your phone may have text messaging turned off
Your phone may have a spam text blocker with will block the code
Check to make sure you put in your correct area code and phone number

If this does not work, please email tech support by going to the Contact page on our website.

For distribution opportunities please fill out our contact form here .

You could also email support01@silentbeacon.com or contact us at the phone number listed below.

For Distribution and Sales inquires 9am – 5pm EST: 888-652-1172

Go into Settings from the Main Menu and click My Passcode.

This feature is for sending text messages, nudge messages or emails to loved ones with a screenshot of your location, letting them know you are OK.

This is only available on the plus subscription.

To customize your messages, go to your settings within the Silent Beacon app, and click on “Customize Messages”. You can then edit your text, email, and nudge messages.

To delete your account click the “delete account” button inside the App Settings Menu at
My Info > Delete Account.