Panic Button Troubleshooting FAQs

In order for your beacon device to be properly paired, please check your Bluetooth settings.  Go into Bluetooth and toggle it on/off and repair your beacon.

Please note-take or screenshot the MAC Address within that pop-up, should start with SD__### and a bunch of numbers and email customer support this issue you are having.

Please input a phone number that is not 911 as your emergency contact when testing the panic button.

If the alert is sent, notify emergency services or your contacts immediately to inform them of the false alarm.

Yes, if you are in consumer app you are allowed to configure emergency contacts.  If you are using the business app, then notify your Portal admin for a dispatcher contact change.

Please go into hard reset mode. To enter hard reset mode:

• Press “Remove beacon” button in the beacon tab of the application –>
• Go into Bluetooth settings on your phone device->
• Delete any “SB app” or “Silent Beacon 2” device ->
• turn off Bluetooth ->
• Factory reset the physical beacon device ->
• turn the Bluetooth toggle back on ->
• turn beacon on (press the flat smooth button, it will flash colors and play the tune->
• Wait the full 30-50 seconds.
  If this does not work please contact customer support.

In the application, go to “beacon tab” and scroll down to “Beacon Information” and locate the title “Firmware Version”.  You should see numbers that look somewhat like (1.0.215) (Numbers might look different for everyone).