Dashboard Guide

Dispatch

Active Dispatcher

The Active Dispatcher is a key role within your company responsible for receiving emergency notifications via Beacon, phone, and email. Depending on your company’s policy, the Dispatcher can access the GPS location of Beacon Holders and initiate appropriate assistance, which could involve contacting emergency services such as 911 or following other established procedures.

To manage the Active Dispatcher, the Administrator can toggle between individuals listed as Inactive Dispatchers below this section. Additionally, any Beacon Holder can be assigned the role of Dispatcher by selecting the corresponding box in their profile.

Emergency Alert Call Settings

The following emergency calling contacts are options for the Administrator to select for handling phone calls received by Beacon Holders during emergencies:

• 911: Initiates a call to 911 from the Beacon Holder; the Active Dispatcher still receives notifications but not a phone call.
• Active Company Dispatcher: Places a phone call from the Beacon Holder to the Active Dispatcher, located on the left side of this page.
• Silent Beacon 24/7 Monitoring Center: This option provides access to our Professional Monitoring Service, ideal for companies lacking internal resources for monitoring employee emergencies.

Management

This section houses all users on the portal, including Administrators, Beacon Holders, and alert Recipients. To modify or add roles, simply toggle the corresponding role within the user’s page.

Groups

Under the “Manage Groups” menu, there are two tabs: “Groups” and “Combo Groups.” By creating Groups, the Administrator can alert specific people at the click of a button. To create a group, select the “Group” tab and click “Create New Group”. Input a group name and click “Create”. After creation, you can add notes or delete the group by selecting the dropdown arrow. You can manage Recipients or profiles by clicking the “Manage Recipients” button and selecting members by keyword, role, or criteria. To add profiles directly to a group, click the “Add New Profile” button within the group.

Combo groups link multiple groups together for streamlined alerting. To create a combo group, select the “Combo Group” tab, and click “Create New Combo Group”. Input a name and click “Create”. The Administrator can manage which groups are part of the combo group by clicking the dropdown arrow and editing the name and notes. To save changes, click “Update”.

Beacons

Under the “Beacons” menu, the Administrator can export a CSV file containing information on each registered beacon. The Administrator can toggle between active and inactive beacons and search for specific beacons using the search bar. Clicking on a beacon enables the Administrator to toggle its status and view its current location.

Alert Templates

The “Alert Templates” menu allows you to create, prepare, and store preset alert messages. The Administrator can edit template names and information, but not message types, by selecting the dropdown menu to the right of each item. To create a new template, click “Create New Template”, input a name, select the message type, and compose your message. Once selecting either text, email, or audio, a new box will appear to type in the message or record the audio. Click “Create” to save the template.

Messages

The Messages menu is divided into “Notifications” and “Alerts”. Both sections feature an export button to download a CSV file of alerts and notifications.

Alerts

In the “Alerts” section, the Administrator can review all the historic mass alert messages. Each alert includes details such as the time and date sent, the Active Dispatcher, the Recipient groups, the alert type/method used, the message or template utilized, and the number of Recipients who received the alert. By selecting the drop-down menu next to each alert, the Administrator can view a larger display including the groups involved and the full message if it exceeds character limits.

Notifications

Under the “Notifications” tab, you’ll find alerts from Beacon Holders to Dispatchers. These notifications provide information such as the beacon that sent the alert, the user it is assigned to, the time and date of the alert, available location details, the emergency status, and the receiving active dispatcher.

Compose Alert

Selecting the “Compose” button in the top header or side navigation bar will bring you to the “Alert Center” menu.

To send a mass alert you begin by selecting the group you would like to alert by selecting each group or combo groups such as entire buildings or floors depending on the structure you set up. Once you have selected your groups, click “Continue” to proceed to messages.

In the Messages section, you’ll find three categories: texts, emails, and audio. Here, you can choose the type of message you want to send. Once you’ve selected a message type, you can either use a pre-made template for quicker response time or type a message in the provided box. Click “Continue” to preview the alert message before sending it to the corresponding Recipients and if the alert message is acceptable, click “Send Alert”. If you need to make any changes, simply select “Back”.