Step 3
Add Users
This is where you will add all users of the ESS system and assign their roles.
Select the Group and Role for each user. The role aligns most closely with the user’s responsibilities and access level.
For the role of Beacon Holders and internal company Dispatchers, please ensure you use the phone number that is attached to their App.
Note:
Ensure you have added all members of your Implementation Team prior to the onboarding meeting with Silent Beacon.
Note:
You can add users by manually entering each one or by importing a CSV file to bulk upload. Click ‘using template‘ to access the CSV template, and ensure each user’s phone number is accurate before importing the file.
User Role Definitions
Administrators
Responsible for managing users, roles, groups, dashboard settings, and can generate reports within the dashboard.
Personal Contacts
A premium add-on feature that allows users to directly import an external contact into the app to receive their alerts. The personal contact is only stored within the user’s app.
Dispatchers
Responsible for managing emergency alerts within ESS, allowing them to monitor and respond to alerts in real-time. Each user can have one active dispatcher and may include designated company personnel, 911, or our 24/7 professional monitoring service. They will also have a Beacon panic button.
Note: If you have an external dispatcher such as 911, they will only receive notifications via phone call and GPS triangulation, and will not have access to the dashboard or mass alert portal.
Beacon Holders
Users who are assigned a Silent Beacon panic button that pairs with the Silent Beacon Business app. With one press of a button, beacon holders can send their GPS location across multiple notification channels while simultaneously calling their assigned dispatcher. Other beacon holders can be notified of the emergency directly through their Beacon. Beacon Holders can send and receive alerts.
Recipients
Users who can only receive alerts and not send, from beacon holders, app users, and/or mass alerts issued by a dispatcher.
IMPORTANT! As soon as Recipients are added to the Dashboard, they will automatically receive an opt-in message requesting approval to send notifications. Please ensure you notify all recipients before adding them to the Dashboard.