Silent Beacon – Troubleshooting & Support Q&A Guide

Purpose Provide concise, question‑and‑answer solutions to the most common Silent Beacon issues and inquiries. Each entry is self‑contained so customers can quickly search or scan.

Why isn’t my Beacon turning on?

Press the smooth button for 3–5 seconds. A short vibration plus a flashing LED means the unit has power. If nothing happens, charge the Beacon for at least 30 minutes and try again.

How do I know whether the Beacon is paired?

I can’t see the Beacon in the app—what should I do?

The app says “Beacon is already paired to another device.” How do I fix this?

When should I perform a factory reset?

2 Button Functions & Controls

Action	How to Do It	Notes
Power ON	Press the smooth button for 3–5 seconds until LED and vibration.	Unit starts with last‑known pairing state.
Power OFF	Hold both buttons for 5 seconds; LED goes dark.	Preserves battery during long storage.
Emergency Alert & Call	Press raised button once.	Calls primary emergency contact and sends alerts.
Toggle silent/active audio	Press raised button again while in Alert Mode.	Switches between speakerphone and silent call.
Cancel Alert Mode	App Home → red banner → enter 4‑digit PIN.	Required before unit can trigger a new alert.
Check‑In (paid)	Tap smooth button three times within 2 s.	Sends live location to contacts.
Footsteps (paid)	Hold smooth button 3 s.	Shares a location trail (breadcrumb map).
Beacon‑to‑Beacon Reset	Hold both buttons 30 s until multicolor LED cycle.	Full factory reset; use when directed by support.

The Beacon is paired but won’t place an emergency call—why?

Verify:
• Emergency Calling toggle is ON for your chosen contact inside the app.
• Phone has cell or Wi‑Fi service.
• Silent Beacon app is running in the background.

Can I test the emergency call?

How do I increase Beacon speaker volume?

How long does a full charge last?

Up to 42 days in standby.

How long does it take to fully charge?

Will the Beacon notify me of low battery?

What is the return window for website purchases?

30 days from delivery (exceptions possible a few days beyond). Provide your order # or purchaser name to start the process.

I bought my Beacon on Amazon—how do I return it?

Do I have to ship the defective Beacon back before a replacement is sent?

What is the current price of Silent Beacon 2.0?

$59.99 (discounted) on silentbeacon.com; shipping is calculated at checkout.

Are there monthly fees?

Why does the Beacon need Bluetooth?

The Beacon uses Bluetooth to tell your phone to dial the emergency contact when you cannot reach the phone.

Can I talk through the Beacon?

How do I discreetly call without audio coming from the Beacon?

Can the Beacon call multiple contacts?

How accurate is the GPS location?

What are Check‑In and Footsteps?

What is Beacon‑to‑Beacon?

What extra benefits does ESS provide over the consumer app?

A cloud portal with real‑time alerts, staff grouping, GPS dashboards, mass‑notification tools, and streamlined billing tailored for organizations.

How do I get ESS pricing?

Can I use the consumer Beacon at work if I only need a few units?

9 Technical Specs (Reference)

Standby battery: up to 42 days
Charge time: ≈ 3 h
Bluetooth range: ~300 ft (open air)
Water resistance: splash‑resistant
Operating temp: 32 °F – 113 °F (0 °C – 45 °C)

Need More Help?

Contact Silent Beacon Support
Phone: 888‑652‑1172 (Mon‑Fri 9 am–6 pm EST)

Email: support@silentbeacon.com
Have your Beacon’s MAC code and firmware version ready for fastest service.