Customer Support for our Silent Beacon Panic Buttons and Applications
This page offers a collection of user guides, informative videos, and troubleshooting tips for Silent Beacon panic buttons, along with important information about our Safety Applications and alert features that improve user safety and experience.
Silent Beacon Application User Guides
Comprehensive guides on how to set up your account, utilize the silent beacon panic button, and navigate the menus and alert modes of both the consumer and business safety applications.
Silent Beacon Panic Button Manual
Comprehensive guide on how to set up your Silent Beacon panic button and navigate the features and various alert modes/
How to Use the Silent Beacon Alert Modes
This informative video goes over the various alert modes that the Silent Beacon is capable of executing, detailing how each mode functions and its specific uses for ensuring safety and communication.
Having an issue with the Beacon?
With tech there can always be issues with connection, engagement and compliance. We go over the most known areas of concerns from our clients and users and we want share possible antidotes here.
Version Control
Review the update notes for our Applications and Panic Button firmware, which include feature enhancements, bug fixes, and security updates in each version.
Online Chat Support for Silent Beacon Devices
If you are unable to find answers on this page please try our AI Chat Support.
Helpful Videos
Playlist
0:16
0:16
0:16
Contact Customer Support
If you are still having trouble with your Silent Beacon device, please fill out our ticket form and someone will get back to you within 24 hours or the next available business day.
Support Hours
Monday-Friday
9:00 am to 6:00 pm EST
Returns / Exchanges
9200 Corporate Blvd., Suite 250
Rockville, MD 20850
Support Numbers
Returns: 888-973-2482
Customer Service: 888-706-4054
Frequently Asked Questions
How do I turn my Beacon on?
How do I adjust my Beacon’s volume?
Activate alert mode on the Beacon by pressing the primary button (the button on the left side of the Beacon with a raised bump). On your phone, press the + volume button until the Beacon’s volume reaches the desired level.
Please do not put your Beacon into emergency alert mode for testing or volume purposes if your emergency contact is 911. This could cause unnecessary alerts.
How do I turn off my Beacon?
Can my child use the Silent Beacon?
How do I pair my Beacon?
How does the Silent Beacon work?
Does the Beacon need a phone nearby?
Can this be worn as a necklace or around the neck?
Who is the CEO and Founder of Silent Beacon?
What is the mission / vision of Silent Beacon?
Silent Beacon’s vision is to empower people by providing cutting-edge safety solutions that instill confidence and reassurance, ensuring they can swiftly access help during life’s most critical moments.
Our mission is to elevate safety standards for both individuals and businesses through our reliable emergency response products. We seamlessly blend state-of-the-art technology with a focus on customer needs to deliver innovative safety solutions. Our mission is powerful in its simplicity—saving lives and reducing losses during emergencies while fostering a safer, more interconnected world. We strive to be your first choice for safety and security, providing swift, tailored assistance where and when it’s needed the most.
Where is the company headquartered?
Who is the VP of Sales at Silent Beacon?
When was Silent Beacon founded?
When did The Silent Beacon 2.0 panic button come out?
How many employees work at Silent Beacon?
What is Check-In?
What is Beacon to Beacon?
Footsteps sends a GPS map of your location to let people know where you are and that you are okay.
To activate it, hold down the smooth button (the flat, smooth button near the charging port) for 3 seconds.
Note: This is a paid feature. View our subscription plan chart on this page: Silent Beacon Subscription Plans
What is Beacon to Beacon?
Beacon to Beacon enables your emergency contact to receive alerts on their Beacon from your Beacon if you are in Emergency Alert Mode. When you put your Beacon in emergency alert mode, their Beacon will flash yellow and red, indicating to them that you are having an emergency.
Note: The emergency contact must have their own Silent Beacon device.
Note: This is a paid feature. View our subscription plan chart on this page: Silent Beacon Subscription Plans