Silent Beacon Customer Support Center
This page offers user guides, helpful videos, troubleshooting tips, and contact info for any additional help you may require.
Customer Support for Silent Beacon Devices
We want to assist you with any questions that may arise while using our safety products. Please fill out the form on the right, and we will get back to you, usually within an hour during business hours.
Silent Beacon Application User Guides
Comprehensive guides on how to set up your account, utilize the silent beacon panic button, and navigate the menus and alert modes of both the consumer and business safety applications.
Silent Beacon Panic Button Manual
Comprehensive guide on how to set up your Silent Beacon panic button and navigate the features and various alert modes/
How to Use the Silent Beacon Alert Modes
This informative video goes over the various alert modes that the Silent Beacon is capable of executing, detailing how each mode functions and its specific uses for ensuring safety and communication.
Having an issue with the Beacon?
With tech there can always be issues with connection, engagement and compliance. We go over the most known areas of concerns from our clients and users and we want share possible antidotes here.
Version Control
Review the update notes for our Applications and Panic Button firmware, which include feature enhancements, bug fixes, and security updates in each version.
General Questions
Company Questions
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Silent Beacon’s vision is to empower people by providing cutting-edge safety solutions that instill confidence and reassurance, ensuring they can swiftly access help during life’s most critical moments.
Our mission is to elevate safety standards for both individuals and businesses through our reliable emergency response products. We seamlessly blend state-of-the-art technology with a focus on customer needs to deliver innovative safety solutions. Our mission is powerful in its simplicity—saving lives and reducing losses during emergencies while fostering a safer, more interconnected world. We strive to be your first choice for safety and security, providing swift, tailored assistance where and when it’s needed the most.
Silent Beacon is conveniently located just outside of Washington DC, specifically in the vibrant city of Rockville, Maryland, which is known for its rich history and dynamic community.
Silent Beacon was founded in 2013 by Kenny Kelley with a clear vision—to provide immediate aid to those in need and create a simple, effective way to ensure safety for individuals and their loved ones. Inspired by alarming statistics, showing a violent crime occurs every 26 seconds in the United States, we set out to innovate a personal safety tool that could make a real difference.
Technical Questions
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Check to see if you have a dispatcher assigned or a contact.
Make sure your Beacon shows paired 2/2
If your Beacon does not place a phone call after a factory reset, please follow these steps: